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Effective Telephone Techniques
Instructions: Use this SkillGuide to improve your non-verbal communication skills.

* Put a smile in your voice.
* React like it's your best friend on the phone.
* Start smiling before you answer the telephone.
* Think of every call as a welcome break.
* Sit up straight with both feet on the floor.
* Don't slouch.
* Treat callers with respect.
* Focus on what you can do.
* Don't take your problems out on a caller.
* Try to project a perky, positive, and upbeat image.

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